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At Rapid Fix Auto LLC, we value our customers and stand behind the quality of our work. We aim to provide exceptional auto repair services and ensure complete satisfaction. However, we understand that issues may arise, and we are committed to addressing them fairly and promptly. Please read our detailed refund policy below:
Eligibility for Refunds
Refunds for Services:
Refunds are available if:The service was not completed as specified in the service agreement.
The repair or service does not resolve the issue as initially diagnosed and paid for, and the fault lies with our workmanship.
An error in billing or payment processing occurred (e.g., double charges or incorrect invoicing).
All refund requests must align with our warranty terms and conditions.
Non-Refundable Items:
Costs for parts, fluids, and materials used in repairs are non-refundable unless the part is proven defective and covered under the manufacturer’s warranty.
Labor charges are typically non-refundable unless the service provided did not align with the agreed work scope or failed due to a direct error in workmanship.
Special Cases:
Refunds will not be issued for diagnostic services already rendered unless it can be demonstrated that the diagnosis was significantly incorrect or misleading.
Refunds are not applicable for repairs requested by the customer that do not resolve an unrelated or underlying issue.
Warranty and Redress
Workmanship Warranty:
If the same issue persists after a repair, we will reassess the vehicle free of charge under our warranty policy. If a satisfactory resolution cannot be provided, a partial or full refund for labor costs may be issued.
Manufacturer’s Defective Parts:
If a part installed during the repair fails, we will work with the manufacturer to replace the part under their warranty terms. Labor costs for reinstallation may apply and are non-refundable unless covered under the warranty.
Refund Request Process
How to Request a Refund:
Refund requests must be submitted in writing within 14 days of the service date.
Provide the following information: Original receipt or invoice.
Detailed description of the issue or reason for the refund request.
Any supporting documentation (e.g., photos, vehicle inspection reports).
Review Process:
Once a request is received, we will: Conduct a thorough internal review of the service and repair records.
Inspect the vehicle if necessary.
Contact you within 5 business days to discuss our findings.
Resolution and Refund Issuance:
If the refund is approved, we will issue the refund through the original payment method within 7 business days of approval.
Refunds for payments made by credit or debit card may take additional time to appear, depending on the bank’s processing times.
Exclusions and Limitations
Refunds will not be provided for:
Issues unrelated to the repairs or maintenance performed by Rapid Fix Auto LLC.
Damage or issues arising from: Improper vehicle use.
Accidents, natural disasters, or acts of vandalism.
Lack of routine maintenance or care following the service.
Repairs using customer-supplied parts, unless the failure was caused directly by our installation.
Modifications or alterations requested by the customer that cause subsequent issues.
Your Responsibilities as a Customer
To ensure we can provide the best service and support:
Provide accurate details about the vehicle’s issues and history.
Follow recommended maintenance schedules and advice provided by our technicians.
Notify us immediately if you experience problems following a repair.
Contact Information
If you have any concerns or would like to request a refund, please reach out to us:
Phone: 877.79.3950
Email: support@rapidfixauto.com
Address: 1530 Wilson Blvd, STE 650, Arlington, VA 22209
We are committed to resolving your concerns efficiently and ensuring a positive experience with Rapid Fix Auto LLC. Thank you for trusting us with your vehicle!
